A house
for every body.

Vellum Ritual House Inc. is a Small Organization under the AODA, with locations in Toronto at 100 Ossington Avenue and 5075 Yonge Street. We design our services, spaces, and website with the intent that they are usable by people with a wide range of disabilities — including mobility, hearing, visual, cognitive, neurological, and sensory disabilities.

Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA for all public-facing digital content, and to provide physical accommodations that allow every guest to enjoy our rituals with dignity.

Both Vellum locations include:

• A step-free main entrance with a power-assist door and level threshold.
• An accessible washroom with a grab bar, lowered counter, and lever faucet.
• A pool-lift at the cold plunge, available on request, that meets CSA B651-18 standards.
• Wide corridors (minimum 1,200 mm) and 90-degree turning radius at major transitions.
• Adjustable-height bodywork tables.
• High-visibility wayfinding in parchment-on-cocoa with 4.5:1 contrast or better.
• Hearing induction loops at the reception counter at both locations.
• Service animals are welcome throughout the facility, except inside wet zones for health and safety reasons.
• A designated quiet room near the tea lounge for guests who need a low-stimulus space.

If you have specific accessibility needs, email access@vellumritual.com at least 24 hours before your visit and a staff lead will prepare the space.

vellumritual.com is designed to follow WCAG 2.2 Level AA guidance, including:

• Semantic HTML, meaningful headings, and landmark regions.
• Visible keyboard focus styles on all interactive elements.
• Minimum 4.5:1 colour contrast for body text, 3:1 for large text.
• Descriptive alt text on all content images.
• Form labels explicitly associated with inputs, and inline error messages tied to the fields they describe.
• A prefers-reduced-motion fallback that disables scroll-triggered animations, page transitions, and background drift for users who have opted out of motion.
• ARIA roles on dialogs and accordion components.
• Skip-to-content link on every page for keyboard users.
• Support for browser text scaling up to 200% without loss of content or function.

We test with axe DevTools on every deploy and conduct a manual screen-reader pass using VoiceOver (macOS/iOS) and NVDA (Windows) each quarter.

All Vellum employees and contractors receive training on Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities, at hire and annually thereafter. Records of completion are kept for three years.

We welcome feedback on how we deliver accessible services and experiences. You can reach us by any of the following channels:

• Email: access@vellumritual.com
• Phone: (416) 482-RITE, extension 4 (TTY relay accepted)
• In person: any front-of-house staff member at either location
• Mail: Vellum Ritual House Inc., Attn: Accessibility Lead, 100 Ossington Ave, Toronto, ON M6J 2Z4

We acknowledge feedback within 2 business days and respond substantively within 10 business days, in the format requested (email, phone, large print, or in person).

Alternative formats of this Accessibility Statement, our Privacy Policy, and our Terms of Service can be provided on request, free of charge. Available formats include large print, plain-language summary, and audio recording.

Vellum’s current plan focuses on four commitments:

1. Facilities. By Q3 2026, install variable-height change benches and a second pool lift at the Queen West location.
2. Digital. By Q4 2026, publish an ARIA-annotated booking flow and provide captions for every piece of video content used in marketing.
3. Programming. By Q1 2027, pilot a monthly low-sensory evening in partnership with Holland Bloorview Kids Rehabilitation Hospital’s adult advisory group.
4. Reporting. File our AODA Compliance Report on or before every reporting deadline (next: December 31, 2026).

The full plan is available in large print or plain-language summary on request.